MODULE TOPICS 

• Introduction to Effective Communication 
• Effective Communication Reflection 
• The Case for Effective Communication 
• Communication Highlights from Harvard Business Review 

OBJECTIVES 

1. Appraise the quality of our personal and organizational communications. 
2. Summarize the interaction between the events that we experience and the language we use to describe and interpret them. 
3. Formulate a plan to become better listeners and communicators. 

MODULE TOPICS 

• Effective Organizational Communication 
• Conversational Intelligence 
• Persuasion 
• Effective Public Speaking 

OBJECTIVES 

1. Evaluate the conversation and its effectiveness in your organization. 
2. Examine the principles of conversational intelligence and devise a plan to implement this in your day-to-day communications. 
3. Discern and implement the principles of persuasion. 
4. Create a plan to improve your public speaking skills. 

OBJECTIVES 

1. Apply Case Study Concepts to Real Life Construction Operations and Scenarios that you face everyday in the 21st Century.

MODULE TOPICS 

• The Intrapersonal Conversation 
• Missing Conversations/Crucial Conversations 
• Radical Candor 
• Organizational Conversations 

OBJECTIVES 

1. Evaluate the implications of “my inner voice” on my day-to-day interactions. 
2. Summarize the number of and affect upon our organization of needed conversations that are not occurring. 
3. Appraise the level of candor within our organization with respect to feedback given to others. 
4. Discern the appropriate tone for leadership communication and collaboration in the organization.